Kleczynski later discovered that, when his mother's computer became infected, neither McAfee nor Symantec would remove the malware from his system.
He noticed that whenever infected computers arrived, the shop would typically reformat the computer entirely, rather than combat the virus, even if the infection was only minor. CEO and founder Marcin Kleczynski, originally from Poland, was still a teenager attending high school in Bensenville, Illinois at the time, and was working as a technician in a computer repair shop in Chicago.
